FAQ
Frequently Asked Questions and Specific questions regarding CanyonZone's services to individuals and companies.
CanyonZone offers via this page answers to the questions that have been put together in recent years together with you, our experience and knowledge.
Where applicable, each article contains links to relevant pages/articles on the CanyonZone website.
If desired, also see the CanyonZone knowledge base or let us know what information you are missing whether an answer is insufficient.
We are open to feedback.
The FAQs are listed as "Items", see the descriptions below.
For customer service see: CanyonZone Customer Service.
The services that CanyonZone provides can be found under Services
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What does CanyonZone stand for?
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Therefore order at Canyonzone!!
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Is CanyonZone the same as Canyonstore.nl?
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What is the QR code for the Canyonzone website?
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Which countries can you deliver to?
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Filter 'availability'
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What does "This item is sold out. Delivery time is X days" on the shopping card?
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What does "available on request" mean?
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I cannot enter my address correctly.
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Can I transfer the VAT directly with my VAT number?
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How does the payment procedure work with "pre transfer"?
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With which currency can I pay cheaply?
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What is the best way to pay?
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Can I place an order by email?
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Can I change something in my order?
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Shipping costs: all costs together to make a shipment.
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Can I track my order?
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I have Track & Trace but have not yet received the package.
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I placed an order a few weeks ago and it still hasn't arrived.
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Damage, loss or missing content, what to do?
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How long does a delivery to a country other than the Netherlands take?
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What are the consequences of the change in VAT rules (july 2021) in the EU?
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Can I order from CanyonZone as a recipient in the United Kingdom (UK)?
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Do you have an offline store?
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Can I get personal assistance with my purchase?
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You can easily track your purchase history when you create an account?
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Can I create a customer account at CanyonZone?
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How do you create a business account at Canyonzone?
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My e-mail address changes, can I change it in my customer account?
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How do I delete my personal account?
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I am a member of an outdoor sports association, can I buy from CanyonZone on more favorable terms?
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Are you training in canyoning or caving?
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Does CanyonZone have gift cards?
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Can I rent outdoor equipment at CanyonZone?
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Where can I find background information about the CanyonZone range?
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Which outdoor brands / manufacturers do you have in the assortment?
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Are there options if I am looking for a different size?
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Can I order items that are not included in the assortment?
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Can I exchange or return a product?
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How does Canyonzone deal with Sustainability?
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Simple and fast data conversion!
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How can I order the length of rope?
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As a (outdoor) company / organization, where can I find information on how to order?
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How does CanyonZone handle reviews and ratings?
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Why are reviews important?
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What are CanyonZone's web addresses?
