Ordering and delivery
Through the webshop of CanyonZone.com you can easily purchase products.
After you order, you can track the delivery and you can see when you can expect the products.
CanyonZone delivers worldwide except if the Dutch government does not allow it in its law and regulations. If applicable, we will announce this in the FAQ: To which countries can you deliver?
Placing your order is fast and easy, just follow the steps below;
Step 1: Item (s) in cart
- Find the product you wish to buy and click on the picture
- Fill in 'some' desired quantity and choose where possible size and color
- Click on "Order"
- Want to continue shopping? No problem, click "continue shopping". The item remains in your shopping cart.
Step 2: Check order
- Check that the correct order (article number, color and size)
- Fill any discount code in the 'code'
- If the delivery address cannot be displayed correctly, please enter correct address in the Comments
Note: It is known that the address is displayed differently in the United States than in the Netherlands. This is because the Dutch postal company always changes the "foreign" address to European format.
In the Netherlands, the house number is displayed after the street and the postal code before the place name.
The information is therefore (sometimes) noted in a different way than you are used to with the confirmation of receipt of the order. Don't worry, your package will be delivered to your home.
- Is everything to your liking? Then click on "Continue to checkout".
- After an order has been placed and the discount code is not used, it is not possible to do / claim it afterwards.
- If the address details turn out to be incorrect and the order is returned, the (new) shipping costs are for the buyer.
Step 3: Pay in rounding
- Fill in the billing address, which is also the delivery address
- Have you a different delivery address, click the checkmark from "send to the same address' and enter the correct delivery address.
- A phone-number to place on the shipping papers to be sure that the courier can contact you anytime (is desired).
- Choose the method of shipping (pick up or send)
- Decide how you want to pay. When you start in the check out menu is it important to first choose the way you wanna pay (pre transfer, credit card, PayPal) and then fill in the rest.
- All completed and everything to your liking? Then click on "place your order"
- You will receive an email confirming your order. Have fun with your product (s)!
Change order:
You can order you to the time of collection or send free of charge to change or cancel. Exceptions are specifically for your ordered or assembled products.
If you want to cancel or modify, please contact our sales department on 0031 (0) 6-2023 7357.
Following order:
Do you have an account with CanyonZone.com you can track the status of your order. Once the order has shipped you can through 'track and trace' of Post NL or other carrier track the shipment.
Delivery times:
If you order, you can immediately see whether the product is in stock or not yet. If an item is in stock, the product will, upon receipt of payment will be shipped within 2 working days to the delivery address specified by you. Consider if you have chosen the option of banking transfer or if you paid by a foreign account, it can take several days for the payment arrives at us. This delivery may take slightly longer. If you have indicated the product to the store to pick up, the product will be the next day in store for you are ready. If a product at the time your order is out of stock we will contact you about the expected delivery time. Once the product is back in stock you will get a message that the product is sent to you or the product can be picked up at the store.
Delivery and time of delivery:
All our products (clothing, footwear, equipment and accessories) will be, in Benelux, sent via Post NL.
All order with dimensions below the 1.75m go through the normal package service. You will receive a "track and trace" of Post NL.
We ship worldwide and make use of the most appropriate carrier. In so doing, account should be taken of the transit time in days.
We make maximum use of Track & Trace. At extra cost can be sent on the basis of express service.
Specify a delivery point in your area if you are not (always) at home. In the Netherlands, a delivery point from PostNL is an option
See for shipping: Ordering and delivery.
Note: If a package has arrived in the destination country, the time required for customs clearance must be taken into account.
If problems occur (delay / missing) or it takes a long(er) time for the package to be delivered after clearance by customs, please inform the sender. If that does not yield any results, you must contact Canyonzone "directly" via info@canyonzone.com or by telephone. NB not via notifications such as Messenger, Instagram, Facebook or Whatsapp.
Collection in store can also always!
CanyonZone likes conserves the environment and nature. Therefore, we reuse many packaging. As a result, it is possible that the image / product name in the package does not match the order and the content.
